HomeDash Limited

Terms and Conditions

Last Updated: 2026-11-05

1. Agreement and Acceptance

1.1 These Terms and Conditions (the "Terms") form an agreement between you and HomeDash Limited (家速有限公司) ("we", "us" or "our"; a company incorporated in Hong Kong, registered office: Unit 2556, 25/F, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong; Business Registration No.: 78480569) for the HomeDash AI app, website and related services (together, the "Service").

1.2 By ticking to accept at registration, or by using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not register for or use the Service.

1.3 Before using the digital human feature, you must separately accept the digital human rules in section 7 and give the biometric data consent in section 4 of the Privacy Policy.

2. Nature of the Service

2.1 The Service is a content creation tool for real estate practitioners and property owners. It includes generating videos from images, videos and copy; creating listing and transaction posters; image processing; digital human presenter videos; material management; and publishing to social platforms.

2.2 In providing the Service, we do not act as an estate agent. Through the Service we do not represent any party to a property transaction, negotiate, arrange viewings, handle deposits or transaction monies, or receive any transaction commission. Content you create or publish through the Service is published in your own name and is your responsibility.

2.3 The Service does not guarantee any number of enquiries, exposure, transactions or investment return, and does not provide surveying, valuation, legal or investment advice.

2.4 Actual features, specifications, storage and credits are as described in the plan shown in the app at the time of purchase. Features not yet released are not a commitment.

3. Eligibility and Accounts

3.1 You must be aged 18 or over and able to enter into a binding contract. If you use the Service on behalf of a company or team, you represent that you are authorised by that company or team, which is also bound by these Terms.

3.2 You must provide true and accurate account information. If you enter an estate agent licence number in your account, it must be your own valid licence. We may check it against the Estate Agents Authority's public licence register and, if the details do not match, require correction or suspend the relevant features.

3.3 You must keep your sign-in credentials secure and must not share your account. We assess disputed account activity using the available evidence. You are responsible to the extent that loss results from your breach of these Terms, fraud or negligence; use of your credentials alone does not conclusively establish your authorisation or liability. If your account is compromised, email info@homedash.hk immediately.

4. User Content and Licence

4.1 "User Content" means the images, videos, audio, copy, property information, brand logos and other materials you submit.

4.2 You warrant that you own or have obtained all rights needed to use, edit, submit and publish User Content, including copyright, likeness, voice, trade mark and personal data authorisations.

4.3 You grant us and our necessary service providers a non-exclusive, royalty-free licence to store, copy, transcode, process and transmit User Content solely to provide the Service to you. This licence does not transfer any of your rights and does not allow us to use User Content for marketing, resale or training our artificial intelligence models without separate consent. Section 4.3 of the Privacy Policy governs digital human and biometric data and cannot be overridden by such consent. Any permission for other people's materials must come from the relevant rights holders and data subjects; your permission alone does not authorise use of another person's rights or personal data.

4.4 After the Service ends or your account is deleted, User Content is retained and deleted in accordance with the Privacy Policy.

5. Other People's Personal Data

5.1 If you submit personal data of owners, clients, colleagues or other people (including likenesses and voices appearing in videos), you are a data user of that data to the extent that you control its collection, holding, processing or use, and you must comply with the Personal Data (Privacy) Ordinance (Cap. 486). You warrant that you have a lawful basis and all necessary consents.

5.2 When we process such data solely on your behalf, we do so only to provide the Service. Our role is further described in section 2.2 of the Privacy Policy.

5.3 You must not disclose personal data without the relevant consent with intent to cause specified harm to the individual or a family member, or being reckless as to whether such harm would or would likely be caused. Such conduct may constitute an offence under section 64 of the Personal Data (Privacy) Ordinance.

6. Your Publishing Responsibilities

6.1 Before publishing any content, you must check the prices, areas and basis of measurement, addresses, layouts, transaction status, agent details and other facts in it.

6.2 You must comply with all laws and regulations applicable to property advertisements, including the Estate Agents Ordinance (Cap. 511), the Estate Agents Authority's practice circulars on property advertisements, the Residential Properties (First-hand Sales) Ordinance (Cap. 621), and other applicable laws. In particular, before issuing a residential property advertisement as an estate agent, you must obtain the vendor's written consent where required and include the applicable estate agency name, licence or statement-of-particulars number, property number, advertisement date and other mandatory particulars. First-hand residential advertisements require the applicable vendor authorisation and prescribed information and statements.

6.3 Content generated by artificial intelligence may contain errors in text, pronunciation, captions, images or spatial structure. You must check each piece of content and amend or stop using it if you find errors.

6.4 If content includes virtual staging, renovation renderings, synthetic people or other non-actual images, you must label it clearly and must not mislead viewers into believing it shows the actual property. You must not remove or obscure labels added automatically by the Service. AI or virtual-staging labels do not permit materially false or misleading information, omission of material facts or alteration of material property features. Your approval of content does not release us from legal duties applicable to our own conduct.

7. Digital Human Rules

7.1 Self only. You may create a digital human only using your own likeness and voice. Both must match the person completing our live verification and consent statement recording. Replayed recordings, synthetic verification media, substituted identities and verification on another person's behalf are prohibited. Team members must complete verification themselves using their own accounts. We may require fresh verification before a likeness, voice, account identity or account access is changed. You must personally review and approve each final script and output before publication.

7.2 Strictly prohibited: creating a digital human from, or making a digital human imitate, any of the following:

7.3 No misleading use. You must not use a digital human to:

7.4 Mandatory AI labelling. Every digital human output released by the Service carries a visible "AI-generated" disclosure. Where supported, we may also embed provenance metadata or an invisible watermark. These mechanisms do not guarantee identification after third-party editing or redistribution. You must preserve the visible disclosure and must not remove, crop out, obscure or tamper with any provenance mechanism supplied with the output.

7.5 Record keeping. For up to 12 months after deletion of the digital human or account, we retain the consent record and an audit record linking the account, verified likeness and voice, generation time, task ID and output identifier or cryptographic hash. These records may be personal data. They are used only to establish consent or investigate impersonation or fraud, subject to section 11 of the Privacy Policy.

7.6 Withdrawal. You may disable and delete your digital human at any time via "⋯ → Delete" on the digital human page, or by emailing info@homedash.hk. We cannot recall content already downloaded or forwarded by third parties.

7.7 Breach of section 7 is a serious breach. We may immediately disable the relevant digital human and your account and may report the matter to law enforcement under section 11. Any restriction of paid entitlements will be proportionate to the established breach and remains subject to applicable law and platform refund rules.

8. Prohibited Conduct

You must not use the Service to:

9. Reporting and Removal

9.1 Users can report any generated output as offensive, unsafe, fraudulent, impersonating or infringing through an in-app reporting control, without leaving the app. Anyone, including non-users, who believes that content produced with the Service impersonates them, infringes their rights or involves fraud may report it via https://www.homedash.hk/en/contact-us or by emailing info@homedash.hk, providing a link to or screenshot of the content.

9.2 We aim to provide an initial response within 2 business days; urgent safety and fraud reports receive priority. Where we have reasonable grounds to believe a report is valid, we may suspend the relevant digital human, content or account while we investigate.

9.3 We will notify the reported user, unless doing so would prejudice an investigation or law enforcement, and give them an opportunity to respond.

9.4 We apply content filtering and moderation, use reports to improve these controls, and may block abusive users and remove or disable access to prohibited content within our control.

10. Suspension and Termination

10.1 If we have reasonable grounds to believe you have breached these Terms, or that your account involves fraud or a security risk, we may immediately suspend or terminate your account or certain features. Except where legal, security or investigation needs prevent it, we will tell you the reason and how to appeal.

10.2 You may stop using the Service at any time via "Settings → Delete account", or through the account-deletion route described in section 12.2 of the Privacy Policy. Deleting the app or your account does not automatically cancel an App Store or Google Play subscription; you must cancel it on that platform.

10.3 For a planned permanent discontinuation of the Service, we will give at least 30 days' notice and a reasonable opportunity to download your content. Where urgent legal or security reasons prevent this, we will give as much notice as reasonably practicable. We will refund unused prepaid credits and the unused portion of prepaid service periods, through the applicable platform where required.

10.4 Sections 4.3, 7.5, 11, 12, 16, 17, 18 and 20 survive termination of these Terms. Sections 4.3, 7.5 and 11 survive only for the purposes and periods permitted by the Privacy Policy and applicable law.

11. Cooperation with Law Enforcement

11.1 We may preserve and disclose relevant information, including to the Hong Kong Police Force, other law enforcement agencies, courts or the Privacy Commissioner for Personal Data, only where permitted or required by applicable law. We assess the recipient's identity, authority and purpose, and the necessity and scope of each disclosure. Where we rely on an exemption under the Personal Data (Privacy) Ordinance, its statutory conditions must be satisfied. An allegation alone does not entitle a complainant to another person's account details, biometric data or verification recordings.

11.2 Subject to section 11.1, we may report suspected fraudulent use of the Service to the police.

12. Intellectual Property

12.1 The rights you hold by law in your User Content and outputs are not transferred to us by your use of the Service.

12.2 Whether generated content may be used commercially depends on your rights in the input materials, the plan you choose, and the licences for third-party resources (such as music, fonts and templates) used in the content, as disclosed at the time of purchase. We do not guarantee that generated content is exclusive, protectable by intellectual property rights, or entirely free of third-party rights.

12.3 The Service's software, interface, templates, music, fonts, logos and preset avatars are owned by us or the relevant rights holders. Except as expressly permitted, you must not extract, resell or redistribute these resources separately.

13. Fees, Subscriptions and Credits

13.1 Before you pay, the app shows the price, currency, plan content, credits, validity period and main limitations.

13.2 Subscriptions are charged through the App Store or Google Play and renew automatically under that platform's rules until you cancel. If a free trial is offered, we will state the trial period, the date it converts to a paid plan, and the price when the trial starts.

13.3 Credits purchased through Apple in-app purchase do not expire. Any expiry applicable to other credits is disclosed before purchase or allocation and complies with applicable platform rules and law. Credits are non-transferable and redeemable only for the Service, subject to applicable refund rights.

13.4 We may change prices or plans. Changes do not affect a subscription period you have already paid for, and we will notify you before the next renewal period in accordance with the platform's rules.

14. Generation Tasks and Refunds

14.1 Before you submit each paid generation task, the app shows the credits required. Changing parameters or regenerating uses additional credits and will be confirmed again before submission.

14.2 Credits deducted for a task that fails because of a technical fault on our side or a service provider's side are restored without further charge, automatically where supported or promptly following reconciliation. System retries, duplicate callbacks or repeated downloads of the same output do not result in duplicate deductions.

14.3 Regeneration solely because of a subjective preference may require additional credits. This does not apply where a remedy is due because the Service failed to conform to the contract or applicable law.

14.4 Apple refund requests are determined by Apple under its procedures. Google Play refunds may be issued by Google or by us through available developer tools, subject to applicable rules. Contact info@homedash.hk for assistance. A return of credits is not a monetary refund.

14.5 These procedures do not exclude remedies owed by us under applicable law.

15. Third-party Services

Some features of the Service rely on third-party artificial intelligence, cloud, payment and social platform services (see the Appendix to the Privacy Policy). If you link a third-party account (for example Facebook, Instagram or YouTube), you must also comply with that platform's terms. Interruption of or changes to third-party services may temporarily affect the relevant features.

16. Disclaimer

16.1 We will provide the Service with reasonable care and skill, but the Service is provided "as is". To the maximum extent permitted by law, we do not guarantee that the Service will be uninterrupted or error-free, or that generated results will fully meet your expectations.

16.2 You are responsible for reviewing and publishing your content. This does not exclude our responsibility for our own breach, negligence or failure to exercise reasonable care and skill, including in selecting, configuring and managing service providers.

17. Limitation of Liability

17.1 To the maximum extent permitted by law, our total liability for all claims arising from the Service or these Terms is limited to the higher of: (a) the total fees you paid us in the 12 months before the event giving rise to the claim; or (b) HK$1,000.

17.2 Subject to section 17.3, we exclude indirect or consequential loss. Loss of profit, business, commission, goodwill or data is excluded under this section only to the extent that it is indirect or consequential.

17.3 These Terms do not exclude or limit any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, for fraud, or your non-excludable rights as a consumer under the Supply of Services (Implied Terms) Ordinance (Cap. 457), the Control of Exemption Clauses Ordinance (Cap. 71) or other laws. Sections 16 to 18 operate only to the extent that they satisfy any applicable statutory requirement of reasonableness.

18. Indemnity

To the extent permitted by law, you indemnify us against third-party civil claims and reasonable defence costs to the extent caused by your fraud, wilful misconduct or breach of sections 4 to 8. This excludes losses caused by our or our service providers' breach, negligence or unlawful conduct, and fines or penalties that cannot lawfully be indemnified. We will notify you promptly, take reasonable steps to mitigate loss and obtain your consent, not to be unreasonably withheld, before settling a claim at your expense.

19. Additional Terms for Apple App Store Users

If you download the Service from the Apple App Store:

20. Governing Law and Disputes

20.1 These Terms are governed by the laws of the Hong Kong Special Administrative Region.

20.2 If a dispute arises, please first email info@homedash.hk with the relevant task or order number. We aim to reply within 14 days. Contacting us does not prevent you from exercising legal rights or seeking urgent relief.

20.3 Disputes that cannot be resolved are subject to the non-exclusive jurisdiction of the Hong Kong courts.

21. General

21.1 Changes: We may update these Terms as the Service or the law changes, and will update the date at the top. We will give at least 14 days' notice of material changes through the app or by email before they take effect. If you need to accept again, we will obtain your confirmation separately. Changes do not retrospectively affect completed transactions.

21.2 Severability: If any provision is held invalid, the remaining provisions continue in effect.

21.3 Entire agreement: These Terms, the Privacy Policy and the plan descriptions in the app form the entire agreement between us regarding the Service.

21.4 Assignment: You may not assign your rights or obligations under these Terms without our consent. We may assign these Terms on a business transfer and will notify you.

21.5 Language: These Terms are available in Chinese and English. If there is any inconsistency, the English version prevails, without affecting any rights you have by law that cannot be excluded.

21.6 Contact: HomeDash Limited, Unit 2556, 25/F, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong | info@homedash.hk (general enquiries, reports and privacy matters) | Phone: (852) 5785 2282